Overview

Scillan Business LLC, doing business as “Scillan,” wants you to feel confident about every order. This policy explains when refunds are available for Scillan service fees.

Government and State Filing Fees

Government, state, and county filing fees are paid to third-party agencies and are non-refundable once submitted, regardless of whether a filing is approved, rejected, or delayed.

Before Work Begins

If you cancel before Scillan has begun preparing your documents or submitted your filing, your Scillan service fee is refundable in full.

After Work Begins

Once document preparation has started, a partial refund may be issued at Scillan’s discretion based on the work completed. Once a filing has been submitted to a government agency, service fees are non-refundable.

Subscriptions

Registered agent service and Compliance+ Membership may be cancelled at any time and will remain active through the end of the paid term. Subscription fees already paid are non-refundable, and future renewals will not be charged after cancellation.

Rejected Filings

If a filing is rejected because of an error made by Scillan, we will correct and resubmit the filing at no additional Scillan service charge. Additional government fees, if any, remain the customer’s responsibility unless the agency waives them.

Inaccurate Customer Information

Refunds are not available for delays, rejections, or penalties resulting from inaccurate or incomplete information provided by the customer, changes in government requirements, or circumstances outside Scillan’s reasonable control.

How to Request a Refund

Email support@scillan.com with your order number and the reason for your request. Approved refunds are issued to the original payment method within 5–10 business days.